Summary: This Privacy Policy describes how 23phsky collects and processes your personal data in connection with your use of the platform at https://23phsky.app. It applies to all registered players, visitors, and anyone who interacts with our services. Please read it carefully alongside our Terms & Conditions.
23phsky ("we," "us," "our," or "the Company") operates the online gaming platform accessible at https://23phsky.app ("the Platform"). For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), 23phsky acts as the personal information controller in respect of the personal data it collects from users of the Platform.
We are committed to protecting the privacy and security of all personal data entrusted to us by our players and visitors. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by 23phsky.
If you have any questions about this Privacy Policy or our data practices, please refer to Section 14 for our contact details and Data Protection Officer information.
23phsky collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data we may collect include:
23phsky does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming disclosures you voluntarily provide), or biometric data, unless specifically required by law or with your explicit consent.
23phsky collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or interact with any feature of the 23phsky Platform.
When you access the Platform, certain technical data is collected automatically through cookies, web beacons, and server logs. This includes your IP address, device information, and browsing behaviour on the Platform. Please refer to Section 7 for full details on our use of cookies.
In some circumstances, 23phsky may receive personal data about you from third parties, including:
23phsky uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login data |
| Age and identity verification (KYC) | Identity data, government ID documents |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing and improving gaming services | Gaming activity data, technical data |
| Fraud prevention and security monitoring | Technical data, financial data, activity data |
| Anti-money laundering compliance | Identity data, financial data, transaction history |
| Responsible gaming monitoring and support | Gaming activity data, responsible gaming settings |
| Customer support and dispute resolution | Identity data, activity data, support records |
| Sending service-related communications | Contact data |
| Regulatory reporting and legal compliance | Identity data, financial data, activity data |
23phsky will only send you marketing communications if you have opted in to receive them. You may withdraw your marketing consent at any time by contacting our support team or using the unsubscribe link in any marketing email.
Under the Philippine Data Privacy Act of 2012, 23phsky processes your personal data on the following legal bases:
23phsky does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We engage trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors (including GCash, PayMaya, BDO, BPI, and Metrobank), fraud detection services, cloud hosting providers, and customer support platform providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
23phsky may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent authorities where required or permitted by applicable law, including in connection with the investigation of suspected fraud, money laundering, or other illegal activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of 23phsky's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material changes to how your data is processed as a result.
23phsky will never share your personal data with third-party advertisers, data brokers, or marketing companies without your explicit prior consent. If you receive unsolicited communications purportedly from 23phsky, please contact our support team immediately.
23phsky uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They help us recognise your device, maintain your session, and understand how you use our services.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the service.
23phsky retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, 23phsky retains account data and transaction records for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering regulations and PAGCOR requirements. KYC documentation is retained for the same minimum period.
Gaming activity logs and session data are retained for a minimum of three (3) years for regulatory compliance and dispute resolution purposes. Technical and device data collected via cookies is retained for shorter periods as described in our cookie settings.
Where personal data is no longer required for any lawful purpose, 23phsky will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.
23phsky implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 23phsky will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals without undue delay where required by law.
While 23phsky takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 23phsky. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
Request a copy of the personal data 23phsky holds about you and information about how it is processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
Withdraw consent for processing based on consent at any time, without affecting the lawfulness of prior processing.
23phsky will respond to all data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two months, in which case you will be notified of the extension and the reasons for it. There is no charge for exercising your rights, unless requests are manifestly unfounded or excessive.
If you are not satisfied with how 23phsky has handled your personal data or responded to your request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The 23phsky Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process.
If 23phsky becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned to the original payment method after deducting any amounts already wagered, in accordance with our Terms & Conditions.
If you believe that a minor has registered an account on 23phsky, please contact our support team immediately so that we can investigate and take appropriate action.
23phsky primarily processes personal data within the Philippines. However, some of our third-party service providers — including cloud hosting providers, KYC verification services, and fraud prevention platforms — may process data in other countries.
Where personal data is transferred outside the Philippines, 23phsky ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognised transfer mechanisms.
By using the 23phsky Platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines in the circumstances described above.
23phsky reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. The date of the most recent revision is displayed at the top of this page.
Where changes are material — meaning they significantly affect how we process your personal data or your rights in relation to it — 23phsky will provide advance notice via email to your registered address or via a prominent notice on the Platform, at least fourteen (14) days before the changes take effect.
Your continued use of the 23phsky Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 23phsky processes your personal data, please contact our Data Protection Officer (DPO). The DPO is responsible for overseeing 23phsky's compliance with the Philippine Data Privacy Act and this Privacy Policy.
You may reach our Data Protection Officer by email at: [email protected]
For general customer support enquiries, including account-related matters, please contact our support team at: [email protected]
We aim to acknowledge all privacy-related enquiries within five (5) business days and to provide a substantive response within thirty (30) days. For complex requests, we will keep you informed of progress throughout the process.
If you are not satisfied with our response to your privacy enquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012.